VANGOOSE CRATE RENTAL, LLC – PRIVACY POLICY
This Privacy Policy relates to all use of electronic, application and online (web based or otherwise) systems (“Systems”) of VANGOOSE CRATE RENTAL, LLC ("We", "Us", "Our") by you and specifies the terms to which you agree if you choose to use Our Systems. Primarily, Our Systems provide the portal and basis upon which, among other things, you will be able to reserve and rent Crates, Bundles of Crates and related Equipment, as well as obtain the various services rendered by Us.
When entering into any transaction with Us, or when using this website, which is operated by certain service providers (“Web Providers”) contracted by Us, you trust Us with information about you, including information that is directly connected to your name or personally identifiable information ("Information"). Your privacy is important to Us, and we believe it is important to share with you how We handle your information, and how you can control the collection, correction and/or deletion of information. We will not use or share your information with anyone except as described in this Privacy Policy. Please take the time to read this Privacy Policy carefully, and let Us know if you have any questions. This policy addresses the following:
Information We Collect
How We Use Information
Information Sharing
Cookies and Similar Technologies
Online Tracking
Security
Data Retention
Choice and Access
Access to Specific Information, Data Portability Rights, and Deletion Rights
Exercising Access, Data Portability, Correction and Deletion Rights
Links to Other Websites
Changes
Contact Information
This policy applies to information collected by Us and Our Systems. The information may be collected by web applications, this website, and in your physical or digital interactions with Our Systems. This policy does not apply to unrelated third parties. If We are required to contact you about your information, We reserve the right to do so by e-mail, telephone, or mail.
This website may contain links to other websites. Please be aware that We are not responsible for the content or privacy practices of such other websites. We encourage Our users to be aware when they leave this website and to read the privacy statements of any other website that collects information.
Information We Collect
The information collected may depend on the nature of how you choose to interact with Us and what services you use. We only collect information from you directly as you provide it to Us and as set forth in this Privacy Policy. The data we may collect includes:
Identifiers and contact information
Name
Home Address
Phone Number
E-mail Address
Payment Information
Driver's License
Date of birth
Other forms of identification
Protected classification information (from Driver's License)
Gender
Age
Biometric information
Selfie photos
Commercial information
Records of personal property (if supplied for a storage contract or when filing a claim)
Records of products/services purchased or obtained
Internet or other electronic network activity information
IP Address
Device / Browser Information
Browsing history (see "Cookies and Similar Technologies" below)
Log File Information such as web request, browser type, referring / exit pages and URLs, number of clicks, domain names, landing pages, pages viewed, and other such information.
Email or other electronic correspondence
Geolocation Data
Equipment Location Information
Inferences drawn from any of the collected to create a profile about a consumer reflecting the consumer's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes
This website is not intended for children, nor is it targeted at children under the age of sixteen (16). We do not knowingly collect any personal information from children under the age of 16 or knowingly allow such persons to create an online account. If you are under 16, please do not send any information about yourself to Us. In the event that We learn that We have collected personal information from a child under age 16, We will delete that information as quickly as possible. If you believe that We might have any information from or about a child under 16, please contact Us.
How We Use Information
We collect information for fulfilling orders, providing services, and/or improving products and services. We may use or disclose the personal information We collect for one or more of the following business purposes:
To reserve equipment and/or storage space, services, and/or products.
To assist in the recovery of Our Equipment and products that were stolen, lost, or otherwise not returned.
To assist in the prevention of fraud and other illegal activities.
To purchase and/or use certain products or services.
To achieve compliance with any contract for the rental of equipment and/or storage space and/or the purchase of products and services.
To otherwise fulfill or meet the reason you provided the information. We may also save your information to facilitate new product orders or process returns.
To communicate with you, provide services or, serve you content and/or promotions, and send you notices.
To provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve Our responses.
To process your requests, purchases, transactions, and payments and prevent transactional fraud.
To support, personalize, and develop Our Websites, products, and services.
To create, maintain, customize, and secure your account with Us.
We use your IP address to help diagnose problems with Our server and to administer Our website. Your IP address and email address are used to help identify you and your shopping cart and to gather broad demographic information.
Information Sharing
We engage certain trusted third parties to perform business functions and provide services to Us, including hosting and maintenance, error monitoring, debugging, performance monitoring, billing, customer relationship, database storage and management, and direct marketing campaigns. We may share your personal information with these third parties, including service providers and subsidiaries, but only to the extent necessary to perform these functions and provide such services. These third parties are prohibited from using information obtained in this manner for any purpose(s) other than to provide the services We have engaged them to perform. We also require these third parties to maintain the privacy and security of the personal information they process on Our behalf.
Examples of whom We may share information with include:
Third party contractors and employees that may provide services to deliver and to retrieve rented Crates
Payment card issuers, banks, credit reporting and fraud checking agencies, debt collection agencies, and insurance companies
Transportation or driver licensing authorities, directly or through intermediary organizations
Government, judicial, regulatory and law enforcement agencies where the disclosure is required or authorized by law
Service providers to help Us understand usage patterns for certain services, solely for the purpose of providing services to you. Service Providers' use of your Information will be bound by this Privacy Policy.
We may store personal information in locations outside the direct control of Us (for instance, on servers or databases co-located with hosting providers)
Except as otherwise described in this privacy statement, We will not disclose Information to any third party unless required to do so by law or subpoena or if We believe that such action is necessary to:
Conform to the law, comply with legal process served on Us or Our affiliates, or investigate, prevent, or take action regarding suspected or actual illegal activities;
To enforce Our Terms of Use, take precautions against liability, to investigate and defend ourselves against any third-party claims or allegations, to assist government enforcement agencies, or to protect the security or integrity of Our websites; and
to exercise or protect the rights, property, or personal safety of Our company, employees, customers, or the public.
Categories of Information We Share
Certain categories of the information we collect may be shared with third-parties for behavioral marketing purposes. Below are the categories of information we may share. You may opt-out of sharing your information by selecting "Do Not Sell or Share My Personal Information."
Identifiers and contact information
Commercial information
Internet or other electronic network activity information
Equipment Location Information
Location Data Collection
The Crates, Bundles, Dollies, Trucks, Ratchet Straps, Blankets, and other materials rented to you (collectively, "Our Equipment" or “Equipment”) may be equipped with a device which collects location data of the Equipment ("Location Detection Device"). We may access and/or use the Location Detection Device in the event of the following:
Our Equipment is not returned at the time and location stated on the Moving Crate Rental Agreement or any addendums thereto;
Upon notice of illegal activity or other violation of the terms and conditions found in the Moving Crate Rental Agreement;
If Our Equipment is reported missing, stolen, or abandoned to law enforcement or to Us;
If requested by law enforcement or other appropriate governmental agency or court order and/or to comply with any legal or regulatory requirements;
In the event of an emergency and/or to assist in dispatching emergency services;
To monitor Our Equipment for diagnostic, performance, repair, maintenance, and design purposes;
To monitor Our Equipment for fleet performance, migration, positioning, and repositioning purposes;
To provide you with important information related to Our locations, deliver or pick-up details, or other information that will provide you with better services; and/or
For any other legitimate business purposes as authorized by law.
Once location data is collected, We will not share or sell any location data from the Location Detection Device with any external third-party other than as stated in this Privacy Policy. We may combine this information with information you previously provided to Us to maintain safety, performance, and other similar information to deliver better services to you. Alternatively, We may de-identify collected information and location data and use it for any purpose in accordance with applicable law. Except where prohibited by law, Our use of this information may also include storage of this information in accordance with our retention policy.
Cookies and Similar Technologies
We use cookies and similar technologies, like pixel tags, to track customer visits through this website and improve your browsing experience. A cookie is a small text file stored on your device that is used to store information. If your browser accepts cookies, this information enables Us to save you time when returning to the website by remembering who you are and identifying your preferences so that you will not have to re-enter it during your current or future visit to the website.
Cookies also provide a smoother shopping experience by helping Us to uniquely identify shopping carts and nearby locations to provide custom, personalized content and information. Cookies cannot profile your system or collect information from your device. We do not use cookies to store payment card numbers or any other personal identification. We also use these technologies to monitor the effectiveness of our service and aggregate metrics such as total number of visitors and traffic, as well as to diagnose or fix technology problems.
We use both session cookies and persistent cookies. A persistent cookie remains on your device after you close your browser. Persistent cookies may be used by your browser on subsequent visits to the website. Persistent cookies can be removed by following your web browser's directions. A session cookie is temporary and disappears after you close your browser. You may reset your browser to clear cookies or choose to set your browser to block all cookies, including cookies associated with this website, but know that some of the website's functionality may not function properly.
Online Tracking
Our website uses on-premises and third-party web analytics services, such as Google Analytics, to help Us analyze how visitors use the website. To learn more about opting out of data collection through Google Analytics, click here.
Certain third parties may collect Personal Information about your online activities over time and across different websites when you use Our website. Your browser settings may allow you to automatically transmit a "Do Not Track" signal to websites and online services you visit. Like many websites and online services, We do not alter Our practices when We receive a "Do Not Track" signal from a visitor's browser.
Security
We use commercially reasonable physical, managerial, and technical safeguards to preserve the integrity and security of your Information and our systems. We cannot, however, ensure or warrant the security of any information you transmit to Us and you do so at your own risk. However, please note that this is not a guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.
To protect your privacy and security, We take reasonable steps to verify your identity before granting you access to your account. You are responsible for maintaining the secrecy of your unique password and account information, and for controlling access to your email communications from Us, at all times.
In the event that personal information is compromised as a result of a breach of security, We will promptly notify those persons whose personal information has been compromised, in accordance with the notification procedures set forth in this Privacy Policy, or as otherwise required by applicable law.
Data Retention
Consistent with our record retention policies, we store your information for as long as legally required or for so long as necessary to support the business purposes described in this Privacy Policy. In general, this storage will be (i) at least for the duration of our relationship, (ii) for as long as you can bring a claim against Us and for Us to be able to defend Ourselves, and (iii) for any period required by applicable laws and regulations.
Once retention of the personal information is no longer necessary for the purposes outlined above, We will either delete or deidentify the personal information.
Choice and Access
How you can access or control your personal information will depend on which services you use. If you have created an online account, you can view or edit your information by accessing your account online. Otherwise, you may also contact Us with questions or complaints about Our use and/or disclosure of your information. A request that We not use or disclose your information may affect Our ability to provide you with Our products and/or services. Further, We reserve the right to retain data as required by applicable law; and for so long as reasonably necessary to fulfill the purposes for which the data is retained except to the extent prohibited by applicable law.
You may also write to Our Privacy Officer at:
Data Privacy & Security
You choose whether you wish to receive promotional emails and SMS messages. To stop receiving promotional emails, send an email asking to be removed or click "Unsubscribe" in a promotional email you received.
Authority
Only you, or a person registered with the Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. The verifiable request must:
Provide sufficient information that allows Us to reasonably verify you are the person about whom We collected personal information or an authorized representative
Describe your request with sufficient detail that allows Us to properly understand, evaluate, and respond to it
We will only use personal information provided in a verifiable consumer request to verify the requestor's identity or authority to make the request.
Links to Other websites
We are not responsible for the practices employed by websites linked to or from Our website nor the information or content contained therein. Please remember that when you use a link to go from our website to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including those that have a link on Our website, is subject to that website's own rules and policies. Please read over those rules and policies before proceeding.
Changes
We reserve the right to revise, modify, add, or remove portions and reissue this Privacy Policy at any time to keep you aware of what information We collect, how We use it and under what circumstances We may disclose it. Any changes will be effective immediately upon posting of the revised Privacy Policy and your continued use of the website indicates your consent to the Privacy Policy then posted.
Contact Information
If you have any questions or concerns about Our privacy practices, you can contact online, by email at info@vangoosecraterental.com.